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"We are not happy until you are"


Your Peace of Mind is our concern. Most issues can be resolved within minutes. Please contact us immediately with any queries you may have.
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Frequently Asked Questions

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    ACCOUNTS
  • What payment options do you have at LawCentral?
  • LawCentral accepts payment in three modes:

    1. Credit Card
      When paying by credit card mode, LawCentral only accepts Visa or Mastercard.

    2. Money Order/Cheques
      Please make cheques or money orders payable to:

      LawCentral Co Pty Ltd
      Level 2, 11 Mounts Bay Road
      Perth, WA 6000.
    3. Direct deposit
      To make a direct bank deposit, please follow these instructions: Pay directly into the account details below.

      • Bank: Bankwest
      • Account Name: Law Central
      • BSB: 306089
      • Account Number: 0621866

      Notify LawCentral of the payment by sending an email to accounts@lawcentral.com.au or calling 08 9325 7999 and provide us with the following information:

      • username
      • document ID
      • payment amount ($)
      • receipt number for payment.

      On receipt of the above, LawCentral will then release your document.

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  • How do I make a direct bank deposit to LawCentral when purchasing a document?
  • To make a direct bank deposit, please follow these instructions: Pay directly into the account details below.

    • Bank: Bankwest
    • Account Name: Law Central
    • BSB: 306089
    • Account Number: 0621866

    Notify LawCentral of the payment by sending an email to accounts@lawcentral.com.au or calling 08 9325 7999 and provide us with the following information:

    • username
    • document ID
    • payment amount ($)
    • receipt number for payment

    On receipt of the above, LawCentral will then release your document.

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  • How do I change my payment option?
  • If you wish to change the payment method please follow these steps:

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. Click on "more.." under Mail Order Documents.
    3. Click "change payment method".
    4. You will be taken back to the payment page where you originally chose your payment option.
    5. Choose your new payment option.

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  • Do you store credit card details on your server?
  • No. LawCentral does not store any credit card details on our server. When you submit your credit card details, the LawCentral system uses 128-bit encrpytion to safeguard your credit card information and sends it to the bank through a secure channel for processing. To verify LawCentral's security certificate, please click here.

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  • Can I use a credit card that is under a different name from mine to purchase a LawCentral document?
  • Yes, our system does accept credit cards in other names. Our system generates the Tax invoice in the name of the person whose account is with us. If you are using your account at LawCentral, it will be in your name only. To purchase a document please follow the steps below.

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. If you logged in OK then you are on your "My account" page.
    3. Click on "more" under "Pending Documents" which is on right side of the page.
    4. You now see every document you have started but did not buy at LawCentral.
    5. Select on the word "buy now" next to the Build a Company Document.
    6. Click on "to proceed".
    7. Choose your mode of payment.

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  • How do I retrieve a tax invoice for a document purchased from LawCentral?
  • To retrieve a Tax Invoice of the document you purchased at LawCentral, please follow the steps below:

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. If you logged in OK then you are on your "My account" page.
    3. Click on "re-download your documents" under the Purchased Documents section.
    4. You now see every document you have ever purchased.
    5. Click on the "Details" link next to the document.
    6. Click on "Retrieve Invoice" to download a tax invoice for your purchased document.

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  • How do I retrieve my Invoice/Receipt for Platinum Membership?
  • To find past Tax Invoices for the Platinum Membership payments at LawCentral, please follow the steps below:

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. If you logged in OK then you are on your "My account" page.
    3. Go to " Your Platinum Membership Details" on the right hand corner of this page.
    4. Click on “more …”.
    5. You will now see all payments made by you till date.
    6. Click the “Retrieve Invoice” button to get the tax invoice.

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  • How do I get a refund for a document?
  • To get a refund for a document, please send an email to accounts@lawcentral.com.au providing a short description as to why you need the refund and we will endeavour to process your request within the next few days.

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  • What is Platinum pricing?
  • LawCentral Platinum Members receive discounted pricing on a range of documents. To upgrade your LawCentral membership to Platinum, click here.

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    Bulletins

  • How do I use these articles for my clients?
  • We receive many requests to use the content from our free weekly emails. You are welcome to reproduce our articles for free for your own websites, newsletters and client communications - with appropriate attribution. Platinum Members (that paid their $99 to upgrade) have the further advantage of accessing the entire contents of our extensive library of back-issues and the full stories.

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    Documents

  • How do I create a document on LawCentral?
  • To create a document on LawCentral, please follow these steps:

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. Click on “Build a document” link provided on the left hand side.
    3. In the list of documents provided, select the document you want to generate.
    4. Click on “Start Building Now” and then on “Begin”.
    5. Answer questions on each page and click “Next” provided at the bottom of each page.
    6. Once you are done with all the questions, you will reach the summary page.
    7. Click on "Lock & Load".
    8. Choose your payment option.

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  • How do I know which document suits my needs?
  • Inorder to ensure that a document suits your need, you must:

    • Read the introduction of a document carefully
    • If unsure, then contact or call us on (08) 9325 7999
    • If you are unhappy with our answer, then please seek legal advice from your lawyer.

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  • Can I view a document before I purchase it?
  • No, you cannot view the document before you buy it. However, for most of our documents, you can see a sample document before you begin building the document. This gives you a flavour of what you are getting.

    To view the sample for a document, please follow the steps below:

    1. Go to www.lawcentral.com.au
    2. Click on “Build a document” link provided on the left hand side.
    3. In the list of documents provided, select the document you want to generate.
    4. Scroll down the page to the section labelled "View the Sample".
    5. Click on the link provided to see a sample of what your document will look like.

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  • Does LawCentral provide me with after sales support?
  • LawCentral is committed to our quality of service. On document purchase, we give you access to Document Bookshelf. For example, you will receive a Stamp Duty Kit if Stamp Duty is applicable. You can also contact or call us on (08) 9325 7999

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  • How do I know if I have answered the questions on the document correctly?
  • LawCentral does not offer a review service to see if you completed the questions correctly. If you are uncertain on how to answer the questions, read the hints during the document building process. Alternatively, you should seek legal advice from a lawyer.

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  • How do I download the LawCentral free documents?
  • How do I retrieve a document(s) I have purchased from LawCentral?
  • To retrieve the kits, supporting documents and another print out of the document(s) you purchased at LawCentral, please follow the following steps.

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. If you logged in OK then you are on your "My account" page.
    3. Select "re-download your documents" under the Purchased Documents section.
    4. You now see every document you have ever purchased.
    5. Click on the "details" link next to the document.
    6. Click on Retrieve Document to download your purchased document.

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  • How do I delete all my pending documents?
  • To delete your pending documents please following the steps below:

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. Once logged in you are on the 'My account' page.
    3. Select 'Pending Documents'.
    4. You now see every document you have ever started, but not yet finished.
    5. Click on "Delete all pending documents."
      NOTE: Once deleted you cannot retrieve your pending documents

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  • How do I delete my Mail Order Documents?
  • To delete your Mail Order documents, please follow these steps:

    1. Login to your LawCentral account or join up for free if you are not a member (if you have forgotten your password then hit the Button).
    2. If you logged in OK then you are on your "My account" page.
    3. Select "Mail Order Documents".
    4. You now see all your pending Mail Order documents.
    5. Click on the "Cancel this order" link to delete the Mail Order.
      NOTE: Once deleted you cannot retrieve your pending documents
      .

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  • Why are LawCentral documents not in Word Format?
  • LawCentral does not offer any of our documents in MS Word format. This is because MS Word files:

    1. may contain hidden viruses and are not as safe as PDF
    2. are not as secure as PDF
    3. can be edited, which LawCentral does not wish to allow

    Each LawCentral document is backed by PI Insurance of Brett Davies Lawyers. If any of LawCentral documents were to be changed in any way, this protection would no longer apply. We therefore do not allow any changes to be made to LawCentral documents.

    If any changes need to be made to any documents purchased from LawCentral, then please contact us at documents@lawcentral.com.au.

    Your email should contain:

    1. the location of where the change is to be made
    2. the original text you want changed, and
    3. the new text with your changes

    Our team will make the change and email you the new version.

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  • Why doesn't LawCentral offer the document I am looking for?
  • While our vision is "every document, for every person in every country", there is a huge cost involved in preparing documents and as a result, we only put up documents that are sold in larger quantities.

    However, while our law firm Brett Davies Lawyers would be able to cater to your needs and can prepare the document for you, www.lawcentral.com.au currently doesn't offer that service. To contact Brett Davies Lawyers, please call (08) 9325 7999 to talk to one of the lawyers who will assist you in preparing your document or advice you accordingly.

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    Legal

  • Does LawCentral provide Legal Advice?
  • No. LawCentral.com.au is a website that only provides legal documents and other written materials. Sadly, LawCentral.com.au can't give legal advice.

    In order to get legal advice, please contact Brett Davies Lawyers on (08) 9325 7999.

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  • Who stands behind LawCentral documents?
  • LawCentral documents are authored and supported by lawyers. They are also supported by professionals that are specialists in their field such as superannuation specialists. Each lawyer that authors a LawCentral document is backed by a minimum of $1.5 million Professional Indemnity Insurance.

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  • How do I find information about a lawyer?
  • To find information about any lawyer authoring a LawCentral document, please follow the steps outlined below:

    1. Go to www.lawcentral.com.au.
    2. Click on “Build a document” link provided on the left hand side.
    3. In the list of documents provided, select the document for whose author you're interested in.
    4. Scroll to the bottom of the page to the section titled "Author Details" to read the author details.

    Alternatively, you can approach your local law society at:

    State Local law society Website URL Email Phone
    Australian Capital Territory The Law Society of the Australian Capital Territory www.lawsocact.asn.au mail@actlawsociety.asn.au (02) 6247 5700
    New South Wales The Law Society of New South Wales www.lawsociety.com.au lawsociety@lawsocnsw.asn.au (02) 9926 0300
    Northern Territory Law Society Northern Territory www.lawsocnt.asn.au lawsoc@lawsocnt.asn.au (08) 8981 5104  
    Queensland Queensland Law Society www.qls.com.au info@qls.com.au (07) 3842 5842
    South Australia The Law Society of South Australia www.lawsocietysa.asn.au email@lawsocietysa.asn.au (08) 8229 0222
    Tasmania The Law Society of Tasmania www.taslawsociety.asn.au info@taslawsociety.asn.au (03) 6234 4133
    Victoria The Law Institute of Victori www.liv.asn.au lawinst@liv.asn.au (03) 9607 9311
    Western Australia The Law Society of Western Australia www.lawsocietywa.asn.au info@lawsocietywa.asn.au (08) 9322 7877

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  • Will my document be legally correct?
  • LawCentral’s legal documents are authored by lawyers working in those particular areas of practice. LawCentral is not the author of any legal documents on its websites. LawCentral is not a law firm.

    LawCentral does not offer a review service to see if your document is legally binding or fit for your particular purpose. If in doubt then you should speak to a lawyer.

    If your document is based on incorrect answers then you may suffer adversely. You may not get the document that you wanted or the outcome that you wanted.

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  • I am a Financial Planner/ Accountant. Am I giving legal advice when doing documents on my clients' behalf?
  • The author of all legal documents at LawCentral is the lawyer that puts the document up at LawCentral. The lawyer keeps copyright in the document. No one else is legally the author. The lawyer has the sole control of that document. Therefore, the usual answer to your question is 'no'. 

    However, you need to be careful that you do not interpret a question or explain one of LawCentral's hints. If you do then you may be giving legal advice if you are producing a legal document that only lawyers are allowed to prepare.

    There seems to be some latitude when it comes to setting up Unit Trusts, Family Trusts and Self Managed Superannuation Funds. Most are set up by accountants and advisers on behalf of their clients. LawCentral prepares 100s of Division 7A Loan Agreements most of those are prepared by Accountants on behalf of their clients. Provided you are only acting as a mere scribe, you generally are not giving legal advice.

    However, if you prefer, stick the client in front of your computer to answer the questions.

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  • I am a lawyer and want to join the Author's Club. What are the incentives?
  • The benefits you receive include:

    • Your document gets hosted on our website that has exposure to over 45,000 members, increasing each day.
    • You will receive royalties on any sale of your document.

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